HELP

Looking for precise information

 

·          Solution Finder

How does the Solution Finder work? Simply make your selection from the three criteria proposed (Your industry, Our Services, Your Issues/Interests) to specify the service that you’re looking for and you’ll be directed to the relevant results page. Take a look at the Solution Finder for yourself.

 

·          Your assets

You have an issue? We have the solution! What are the issues facing your company today? We imagine that they can be found in many different areas, from mobile assets (trains, ships, planes…) and fixed assets (civil infrastructures, utilities), through a wide range of management systems (processes and procedures) and specific products, all the way to personnel (training). We’d like to help you solve these issues with concrete solutions and services. Find out more at Your assets and experience the use of the Solution Finder.

 

·          Local country contacts

To get contact details for any local office, or to access the country website, click on "Worldwide Locations", select a continent and a country to get the result page with all our addresses and contacts in a specific country.

 

 

Browsing

 

·          Main menu

The main menu is located on the top of the screen. You can use this menu to access all of the site's sections.

 

·          Second level menu

The second level menu is located on the left-hand side of each page. You can use this menu to access all the site's sub-sections, with an access to the home page too.

 

·          Toolbar

This menu is located at the top of each page. This menu enables you to access the sections’ « home », along with the « site map », « FAQs », « contact » and legal details.

 

·          Breadcrumb trail

The breadcrumb trail is located on every page just under the identity banner. It enables you to locate exactly where you are on the site and to return quickly to the higher-level navigation pages. The starting point is the home page of the site you are looking at (i.e. the site name).

 

·          Internal browsing

When there is lengthy text on a page, internal browsing is recommended. There is a « return to the top of the page » link at the end of each section. This enables you to find the main menu, the breadcrumb trail or the internal browser. In addition, a link allows you to consult the previous page(s). « Print » and « email » functions are also available.

 

·          Search engine

This search engine allows you to search for information without using a traditional browser.

-          Only words with 2 or more characters are accepted.

-          The maximum number of characters is 200.

-          Quotation marks can be used to search for an exact expression.

-          AND, OR and NOT are prefix words, overruling the default operator.

-          +/|/- equals AND, OR and NOT as operators.

-          The searches are not « case » (majuscule/minuscule) but « accent » sensitive.

-          The results are classed in order of decreasing relevance.

-          The key words are highlighted in the results. For people who are color blind, the key words are also in italics.

 

·          Downloadable files

Certain text, video, graphic and audio files require « plug-ins »: these are small software tools, which are free and easy to install.

To install a « plug-in »:

-          click on the corresponding link below

-          download the file

-          when the download has finished, double click on the installation file.

 

This will extract the « plug-in » and place it in the directory containing your browser's other plug-ins.

-          Exit the browser and restart it.

-          Free download for the Acrobat Reader plug-in (version 7 or later)

-          Free download for the RealPlayer plug-in (version 10 or later)

-          Free download for Shockwave Player plug-in (version 10 or later)

-          Free download for Macromedia Flash Player plug-in (version 8 or later).

 

 

Screen resolution and browser compatibility

 

The Bureau Veritas websites have been optimized for the following:

• Screen resolution of 1024 X 768

• Browsers:

-          Microsoft Internet Explorer 5.x et 6.x

-          Netscape Navigator 6.2

-          Mozilla Firefox version 1.x et 1.5

-          Apple Safari.

 

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